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TRIOS Application Error Messages

Refer to the table below for the list of TRIOS messages and possible solutions to error messages.

 

Message Code Message Text Explanation of Message Solutions to Error
1000 Printing Information threw exception : <error> Calibration tab printing failure. Check the printer is connected, switched on, and ready to print.
1001 Sending Proc Content Changes threw exception : <error> Unexpected software error. Please contact TA Instruments for assistance.
1002 The instrument's address has not been specified. Please set the address in its Property window and try again. No IP entered, connection to the instrument could not be effected. Check that the correct IP has been specified in the connection dialog.
1003 Failed Connecting to the Instrument. Initial communications with the instrument could not be established. Check that the IP has been correctly specified, all network cables are connected and that the instrument is switched on.
1004 CloseLiveDataThread liveData null or filename empty Software operation informational message. Please inform TA Instruments.
1005 CloseLiveDataThread - live doc already closing Software operation informational message. Please inform TA Instruments.
1006 The instrument interface has been changed. Software operation error message. Please contact TA Instruments for assistance.
1007 Compiler Error: <error> Software operation error message. Please contact TA Instruments for assistance.
1008 LoadDataFile(Binary section): <filename> <error> Software operation error message. Please contact TA Instruments for assistance.
1009 OnDragOver threw exception : <error> Software operation informational message. Please inform TA Instruments.
1010 OnDragDrop threw exception : <error> Software operation informational message. Please inform TA Instruments.
1011 The data collection for the run has failed: [error] Failed to receive experiment data from the instrument. Please check the connection with the instrument. If the error persists please contact TA Instruments for assistance.
2000 Printing Information threw exception : [error] Service calibration tab printing failure. Check the printer is connected, switched on and ready to print.
2001 Printing Information threw exception : [error] Options printing failure. Check the printer is connected, switched on and ready to print.
2002 Selected Procedure Changed threw exception : Unexpected software error. Please contact TA Instruments for assistance.
10000 <...> This is an informational message for TA Instruments Service.

NA
10001 Procedure steps saved successfully. This is an informational message notifying the user that the procedure was successfully saved. NA
10002 Procedure steps failed to save successfully. The procedure did not save successfully.
  • Ensure that the filename and location are correct, then repeat the operation to ensure you've specified a valid file name.
  • If the error persists, recreate the procedure and save.
10009 Experiment <experiment name> completed. This is an informational message notifying the user that the experiment is complete. NA
10010 File saved. This is an informational message to notify you that the specified file was successfully saved. NA
10012 New directory created at <directory path>. You have specified a data file path for saving that currently doesn’t exist. As a result, a new directory was created.

NA
10103 Failed to create new directory at <directory path>. You have specified a data file path for saving that currently doesn’t exist. TRIOS was unsuccessfully in creating this directory.
  • Create the desired directory outside of TRIOS software.
  • Specify a data file path using an existing directory.
10104 File <filename> saved. This is an informational message notifying the user that the specified file was successfully saved. NA
10105 File successfully saved as comma delimited file to <filename> This is an informational message notifying the user that the specified file was successfully saved. NA
10106 The file did not save properly to a comma delimited file to <filename> The attempt to save the specified file failed. File could not be saved. Verify file path exists. Specify another filename or path.
10107 File successfully saved as text file to <filename> This is an informational message notifying the user that the specified file was successfully saved. NA
10108 The file did not save properly to text file to <filename> The attempt to save the specified file failed. File could not be saved. Verify file path exists. Specify another filename or path.
10109 File successfully saved as image file to <filename> of type <type> This is an informational message notifying the user that the specified file was successfully saved. NA
10110 The file did not save properly to an image file to <filename> of type <type> The attempt to save the specified file failed. File could not be saved. Verify file path exists. Specify another filename or path.
10111 File successfully exported as a file to <filename>. This is an informational message notifying the user that the specified file was successfully saved. NA
10112 The file did not export properly as a file to <filename> Verify file path exists. The attempt to save the specified file failed. File could not be saved. Specify another filename or path.
10113 File successfully exported as an Excel file to <filename>. This is an informational message notifying the user that the specified file was successfully saved. NA
10114 The file did not export properly as an Excel file to <filename> The attempt to save the specified file failed. File could not be saved. Verify file path exists. Specify another filename or path.
10130 New document created using last experiment. This is an informational message notifying the user that a new experiment document was created based on the selected file. NA
10131 New document created. This is an informational message notifying the user that a new experiment document was created based on the last run experiment. NA
10132 Running Trios version <version number> build <build number>. This is an informational message, recording the TRIOS software version at start. NA
10140 Instrument <instrument name> connection <address>. This is an informational message notifying the user that connection has been established with the specified instrument. NA
10302 File failed to save. The attempt to save the specified file failed. File could not be saved.
  • Select File/Save or File/Save As
  • Verify file path exists.
  • Specify another filename or path
10303 Failed to save file <filename>. The attempt to save the specified file failed. File could not be saved.
  • Select File/Save or File/Save As
  • Verify file path exists.
  • Specify another filename or path
10401 Failed to load results file <filename>. The selected data file failed to open successfully.
  • Ensure that the network and storage device are operating properly.
  • The data file may be corrupt and unrecoverable.
10402 File <filename> opened. This is an informational message to notify you that the specified file was opened successfully. NA
10403 Geometry form <filename> parsing failed. The geometry form cannot be loaded. The form may be partially displayed or may not display at all depending on the actual problem. Replace the geometry form with a corrected one from TA.
10404 Failed to load geometry file <filename>. The geometry file failed to load. Delete the file and recreate using "New Geometry".
10405 Failed to load geometry form <filename>. The geometry form could not be loaded. Please inform TA.
10406 The file <filename> could not be saved during the run: <error> The experiment data auto-save failed. Make sure the path exists and is accessible.
10410 Failed to create instrument factory in dll <dll> for instrument < instrument>: <error> Software operation error message. Please contact TA Instruments for assistance.
10411 Failed to create legacy file loader in dll <dll> for legacy file <filename>: <error> Software operation error message. Please contact TA Instruments for assistance.
10412 Failed to create legacy file saver in dll <dll> for filter <filter>: <error> Software operation error message. Please contact TA Instruments for assistance.
10413 Failed to load helper dll <dll>: <error> Software operation error message. Please contact TA Instruments for assistance.
10414 Failed to create results file factory in dll <dll> for creating results file type id <type id> Software operation error message. Please contact TA Instruments for assistance.
10415 Failed to load helper dll attribute file <filename>: <error> Software operation error message. Please contact TA Instruments for assistance.
11001 Spreadsheet statistics : missing rows. The spreadsheet rows being used to calculate the statistics no longer exist. Select a new set of rows from the spreadsheet.
11002 Spreadsheet handle command failed : command <command name>. The spreadsheet failed to handle the given command. Please inform TA.
11003 Spreadsheet tweak menu command failed : command <command name>. The spreadsheet failed to process the menu for the given command. Please inform TA.
11004 Spreadsheet data request failed : <Error information>. The spreadsheet failed to get data to display. Please inform TA.
11011 Spreadsheet failed to load the presentation settings file {0} : {1}. The spreadsheet presentation settings file failed to load. This file contains the colors, fonts etc. used when displaying the spreadsheet. The actual error is given in the message.
  • If the file exists and is failing to load, then deleting the file should overcome the problem.
  • If possible, the file should be sent to TA for investigation before deletion.
11012 Spreadsheet failed to save the presentation settings file {0} : {1}. The spreadsheet presentation settings file failed to save. The actual error is given in the message. Please contact TA Instruments for assistance.
11013 Spreadsheet failed to load the data procedure settings file {0} : {1}. The spreadsheet data procedure settings file failed to load. This file contains the variables being displayed and other related information. The actual error is given in the message.
  • If the file exists and is failing to load, then deleting the file should overcome the problem.
  • If possible, the file should be sent to TA for investigation before deletion.
11014 Graph failed to save the data procedure settings file {0} : {1}. The graph data procedure settings file failed to save. The actual error is given in the message. Please contact TA Instruments for assistance.
11911 Graph failed to load the presentation settings file {0} : {1}. The graph presentation settings file failed to load. This file contains the colors, fonts etc. used when displaying the graph. The actual error is given in the message.
  • If the file exists and is failing to load, then deleting the file should overcome the problem.
  • If possible, the file should be sent to TA for investigation before deletion.
11912 Graph failed to save the presentation settings file {0} : {1}. The graph presentation settings file failed to save. The actual error is given in the message. Please contact TA Instruments for assistance.
11913 Graph failed to load the data procedure settings file {0} : {1}. The graph data procedure settings file failed to load. This file contains the variables being displayed and other related information. The actual error is given in the message.
  • If the file exists and is failing to load, then deleting the file should overcome the problem.
  • If possible, the file should be sent to TA for investigation before deletion.
11914 Graph failed to save the data procedure settings file {0} : {1}. The graph data procedure settings file failed to save. The actual error is given in the message. Please contact TA Instruments for assistance.
12002 <Paint error> The graph cannot be drawn. The text gives the reason.
  • Change the variables that are being displayed on the axes.
  • If this does not solve the problem, then inform TA.

 

 

 

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